Warranty Registration
We provide a Warranty on Gul Wetsuits.
- The Warranty
- Wetsuit Care
- Using Warranty
The Warranty
Our warranties only apply to Wetsuits purchased from authorised Gul
retailers (with original purchase receipt from an authorised retailer).
Without limitation to this, our warranties do not apply to products
purchased from non-authorised online retailers, for example eBay or
similar auction sites as we have no certainty as to where such products
are sourced and how they have been treated.
- 12 month warranty on all stitching
- 12 month warranty on materials
Not covered by warranty:
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Damage caused by anything other than defects in materials or workmanship.
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Use in commercial, rental, teaching or instructional programs or
activities.
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Damage caused by extended or excessive exposure to sunlight, improper
handling or storage, or failure to follow care instruction provided with
this product.
-
This product when classified as being second-hand or it is being sold as a
product with existing defects.
- Fit issues that arise after the wetsuit has been used.
- Normal wear and tear, including scratches and fading.
- Wetsuits repaired by other repair service.
Our wetsuit warranty does not cover upgrading your older Gul wetsuit to a
current model. We are continuously improving our designs and materials, but
that doesn’t make your existing wetsuit unsatisfactory. It just means that
the next one you buy will be even better than the last.
To ensure you're covered by the best guarantee in the business, please make
sure you keep your proof of purchase in a safe place.
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Sun and UV rays damage neoprene. Ensure you hang your wetsuit in the shade
to dry (out of direct sunlight).
- After every surf, rinse your wetsuit and zip in fresh water.
- Do not dry your wetsuit hanging from the shoulders.
Using Warranty
To have your wetsuit repaired or assessed:
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Please register online using Gul’s Warranty Registration form below, or
send registered post to Gul Watersports, 1 Lodge Way, Indian Queens,
Cornwall, United Kingdom, TR9 6TF or go back to your local Gul dealer,
they'll send your suit to a Gul service centre.
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Include all of your contact details, importantly both phone and email
address.
- A brief description about what you would like looked at.
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A copy of the proof of purchase and any previous job numbers if it’s been
repaired before.
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When returning a wetsuit, please pack appropriately to prevent
damage. Returning in the initial delivery box is the best option - don't
scrunch it up, roll it up if you have to!
-
Your wetsuit will be returned to you as quickly as possible free of
charge (if covered under warranty).
Gul products carry a limited one-year warranty (from date
of original purchase) on workmanship and materials. Warranty is subject to
fair wear and tear, and valid to the original purchaser only. Our liability
extends to material, labour and return delivery to the customer. Under the
above guideline, Gul will repair or replace, at our sole discretion, your
product if found, under normal use and proper care, to be defective. The
decision to replace or repair a product is made by the Gul Warranty
Department after receipt of the defective product. Any warranty claims
should be returned via the retailer from whom they were originally
purchased. Products without the original receipt will not be covered under
this warranty.
